Can't track downloads

QUESTIONS & ANSWERSCategory: WordPressCan't track downloads
Profile photo of Eithan H.Eithan H. asked 1 month ago

Hi, 
I’m having problem tracking downloads. 
I went through all Instructions, but I could not understand where I can see the information.
Please advice
regards,
Eithan

Profile photo of Alin MarcuAlin Marcu Staff replied 1 month ago

Hi,
The downloads are tracked as Events. To see the reports check the Events in your Google Analytics account.

Profile photo of Eithan H.Eithan H. replied 1 month ago

I’ve checked the Events. No results.
I have noticed that the “Download Regex” is as follow:
zip|mp3*|mpe*g|pdf|docx*|pptx*|xlsx*|rar*
maybe something wrong with this?
(I have zip files for download)
Eithan

4 Answers
Profile photo of Alin MarcuAlin Marcu Staff answered 1 month ago

Can you post the website URL I would like to test it. A page with the downloads in question would be great.

Profile photo of Alin MarcuAlin Marcu Staff answered 1 month ago
It looks like the page is not accessible, I receive a 403 error, forbidden.

 

Profile photo of Eithan H.Eithan H. replied 1 month ago

Trying again with a shortened link: https://goo.gl/REjkZw

Profile photo of Alin MarcuAlin Marcu Staff answered 1 month ago

Same thing:
Forbidden
You don’t have permission to access /הורדת-מחשבון-משכנתא/ on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Most probably that’s the issue, the page is not accessible.

Profile photo of Eithan H.Eithan H. replied 1 month ago

My host tried to solve the issue.
Can you try again please?

Profile photo of Alin MarcuAlin Marcu Staff answered 1 month ago

The option called:  track downloads, mailto, telephone and outbound links must be switched on. As far as I can see you haven’t switched on.

Profile photo of Eithan H.Eithan H. replied 1 month ago

Ok, now it works, Thanks.
some conclusions:
1. It’s not clear enough when the switch is off / on (both options are light grey) . I think it’s better to use a obvious color when it’s on (Blue for instance).
2.I’m sure I had red in some documentation that the options come ready and working out of the box after installation. no need to configure. I suggest to change it.

Thanks again.
Your plugin is great!