Can't track downloads

QUESTIONS & ANSWERSCategory: WordPressCan't track downloads
Eithan H. asked 3 months ago

Hi, 
I’m having problem tracking downloads. 
I went through all Instructions, but I could not understand where I can see the information.
Please advice
regards,
Eithan

Alin Marcu Staff replied 3 months ago

Hi,
The downloads are tracked as Events. To see the reports check the Events in your Google Analytics account.

Eithan H. replied 3 months ago

I’ve checked the Events. No results.
I have noticed that the “Download Regex” is as follow:
zip|mp3*|mpe*g|pdf|docx*|pptx*|xlsx*|rar*
maybe something wrong with this?
(I have zip files for download)
Eithan

4 Answers
Alin Marcu Staff answered 3 months ago

Can you post the website URL I would like to test it. A page with the downloads in question would be great.

Alin Marcu Staff answered 3 months ago
It looks like the page is not accessible, I receive a 403 error, forbidden.

 

Eithan H. replied 3 months ago

Trying again with a shortened link: https://goo.gl/REjkZw

Alin Marcu Staff answered 3 months ago

Same thing:
Forbidden
You don’t have permission to access /הורדת-מחשבון-משכנתא/ on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Most probably that’s the issue, the page is not accessible.

Eithan H. replied 3 months ago

My host tried to solve the issue.
Can you try again please?

Alin Marcu Staff answered 3 months ago

The option called:  track downloads, mailto, telephone and outbound links must be switched on. As far as I can see you haven’t switched on.

Eithan H. replied 3 months ago

Ok, now it works, Thanks.
some conclusions:
1. It’s not clear enough when the switch is off / on (both options are light grey) . I think it’s better to use a obvious color when it’s on (Blue for instance).
2.I’m sure I had red in some documentation that the options come ready and working out of the box after installation. no need to configure. I suggest to change it.

Thanks again.
Your plugin is great!