Google Analytics Authorisation Error

QUESTIONS & ANSWERSCategory: WordPressGoogle Analytics Authorisation Error
Profile photo of Tim OnTim On asked 7 months ago

When you enter the access code from Google Analytics, it gives an error.
Something went wrong, check Errors & Debug or authorize the plugin.
Last Error detected Last Error: 2016-12-23 12:25:21: Error Details (Empty)
Error Details: (Empty) 12/23/2016 12:25:21:
Everything worked to WordPress upgrade to version 4.7.

3 Answers
Profile photo of Alin MarcuAlin Marcu Staff answered 7 months ago

Hi,
Check your PHP error log. There should be some related errors listed.

Profile photo of Tim OnTim On replied 7 months ago

Can you tell where it is?

Profile photo of Alin MarcuAlin Marcu Staff replied 7 months ago

Your hosting provider can tell you the exact location. On cPanel is usually located at the folder level and called error_log. You should look for such a file in your wp-admin directory.

Profile photo of Tim OnTim On replied 7 months ago

The log file is empty.

Profile photo of Alin MarcuAlin Marcu Staff answered 7 months ago

Looking at your initial question I’m wondering if you’re entering the right code. Please note that the authorization code is not your property ID (UA-YYYY-YY) and it must be generated by clicking the red link in the authorization window.

Profile photo of Tim OnTim On replied 7 months ago

In Google Analytics the Settings push button “Authorize Plugin” Next, click on the red inscription “Get Access Code.”, Allow access to your Google Analytics data, copy the code and vstovlyayu it into line “Access Code:”, continue to press the button “Save Access Code “and then see the inscription” something went wrong, check Errors & Debug or authorize the plugin. “.
Please tell me where the mistake.

Profile photo of Alin MarcuAlin Marcu Staff replied 7 months ago

It looks like you’re following the right steps. It’s strange that the log is empty. Please contact your hosting provider and check if there were some recent changes they’ve made, if PHP error log is enabled and properly configured and eventually if PHP cURL is enabled and working properly.

It’s clear that some errors are thrown but for some reason they are not logged, neither by the plugin and neither by your server.

Profile photo of Tim OnTim On replied 7 months ago

PHP error log is empty, too, there was a problem after upgrading to WordPress 4.7, before it was just wonderful, really the only solution is to go back to version 4.6?

Profile photo of Alin MarcuAlin Marcu Staff replied 7 months ago

No, that’s not the solution. I suppose you’ve already tried to uninstall and reinstall the plugin, right?

As I’ve told you, try to contact your hosting provider first and see what’s the reason of your errors not being logged. If no errors are logged, there’s really no way to identify the culprit. It’s like searching without knowing what to search for.

Profile photo of NafunnyNafunny replied 7 months ago

Oh, really. It happened after i/m update my WP to 4.7 version. Maybe send message to WP ?

Profile photo of Alin MarcuAlin Marcu Staff answered 7 months ago

Tim, if you’re 100% percent sure the PHP logging works properly, let’s try a different approach:

1. Disable all other plugins
2. Try to re-authorize GADWP and see how it goes.

It could be a plugin conflict we’re dealing with here. Anyway it’s strange, even when the plugin fails to log the error, you should still have it in your logs.

Profile photo of Tim OnTim On replied 7 months ago

Disable all plug-ins included only “Google Analytics Dashboard for WP”, to yet, not what has changed, too, everything is clean in the logs.
Maybe even have any ideas?

Profile photo of Alin MarcuAlin Marcu Staff replied 7 months ago

Well, there’s only one thing left, enabling WP debugging and see if anything changes: https://codex.wordpress.org/Debugging_in_WordPress. I would suggest this configuration:

// Enable WP_DEBUG mode
define( ‘WP_DEBUG’, true );

// Enable Debug logging to the /wp-content/debug.log file
define( ‘WP_DEBUG_LOG’, true );

// Disable display of errors and warnings
define( ‘WP_DEBUG_DISPLAY’, true );

Don’t forget to check this file after authorization: /wp-content/debug.log

Profile photo of Tim OnTim On replied 7 months ago

This morning included all the ‘WP_DEBUG’ tried to log in, and everything went successfully, returned the ‘wp-config.php’ to its original state (disabled ‘WP_DEBUG’) tried several times to log in and everything is successful! I do not know what it was, but it works! Thanks a lot for your help!

Profile photo of Alin MarcuAlin Marcu Staff replied 7 months ago

I could bet it’s a server issue, that’s why in these cases I insist on contacting the hosting provider.

Thanks for the feedback and for letting me know that it’s fixed.

Profile photo of NafunnyNafunny replied 7 months ago

Hi! The error leave my web site! I do nothing. it’s just gone.