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How can I find the cause of an empty dashboard widget?

In this documentation page you’ll find answers for frequently asked questions about Google Analytics Dashboard for WP.

If you have any errors displayed under Google Analytics -> Errors & Debug, you should start by checking these error codes first.

If you can’t find the right answer, go to WordPress.org support forums and drop a question there. Try to give as many details as possible about your issue.

How can I find the cause of  an empty dashboard widget?

JavaScript errors or conflicts can affect the widget functionality and can prevent it from properly loading the reports. When the widget is empty you’ll need to use the browser console to diagnose the cause of the blocking error.

To open the console in your browser use the following shortcuts:

  1. For Google Chrome use CTRL+SHIFT+J
  2. In Mozilla Firefox use F12
  3. If you’re using Safari go to Preferences > Advanced and check the Show Develop menu in menu bar option. Go back to your Dashboard Screen and use CMD+OPT+C to activate the console.

The error will be listed in the console, like this:

If there are no errors listed try to reload the Dashboard Screen.

Copy the error and search the support forums for similar errors. In case you can’t find a fix, open a new topic providing details about the issue and mentioning the JavaScript error.