On this documentation page, you’ll find answers to frequently asked questions about Analytics Insights for WP.
If you have any errors displayed under Analytics Insights -> Errors & Debug, you should start by checking these error codes first.
If you can’t find the right answer, go to WordPress.org support forums and drop a question there. Try to give as many details as possible about your issue.
How can I fix errors like “Google_IO_Exception” and “Failed to connect”?
You’re receiving these errors because the server is unable to connect to Google Analytics API. This is a connection issue, so you should contact your hosting provider and ask them to enable/fix outgoing connections through PHP cURL over SSL.
When you have an error similar to this one: Failed to connect to 2404:6800:4006:800::200d: Network is unreachable ask your hosting provider if outgoing connections over IPv6 are supported.
If IPv6 is not supported you’ll need PHP 5.3+ with cURL 7.10.8+ to be able to force connections over IPv4 in Analytics Insights for WP.
To force IPv4 add the following lines into your wp-config.php file:
/** AIWP force Internet Protocol version */
define('AIWP_IP_VERSION', 1);