How can I fix errors like “Google_IO_Exception” and “Failed to connect”?

In this documentation page you’ll find answers for frequently asked questions about Google Analytics Dashboard for WP.

If you have any errors displayed under Google Analytics -> Errors & Debug, you should start by checking these error codes first.

If you can’t find the right answer, go to support forums and drop a question there. Try to give as many details as possible about your issue.

How can I fix errors like “Google_IO_Exception” and “Failed to connect”?

Your receiving these errors because the server is unable to connect to Google Analytics API. This is a connection issue, so you should contact your hosting provider and ask them to enable / fix outgoing connections through PHP cURL over SSL.

When you have an error similar to this one: Failed to connect to 2404:6800:4006:800::200d: Network is unreachable ask your hosting provider if outgoing connections over IPv6 are supported.

If IPv6 is not supported you’ll need PHP 5.3+ with cURL 7.10.8+ to be able to force connections over IPv4 in Google Analytics Dashboard for WP.

To force IPv4 add the following lines into your wp-config.php file:

/** GADWP force Internet Protocol version */
define('GADWP_IP_VERSION', 1);