In this documentation page you’ll find answers for frequently asked questions about Google Analytics Dashboard for WP.
If you have any errors displayed under Google Analytics -> Errors & Debug, you should start by checking these error codes first.
If you can’t find the right answer, go to WordPress.org support forums and drop a question there. Try to give as many details as possible about your issue.
The plugin doesn’t work properly after an update. What should I do?
Cache related issues
If one of the plugin’s components is not working properly after the update, follow these steps:
- Force a page refresh with CTRL+F5 or CMD+R.
- Clear your browser’s cache.
- Purge the page cache and the minify cache.
- Purge the CDN cache.
- Clear the plugin’s cache from Google Analytics -> General Settings screen of your WordPress administration area.
If the above doesn’t work, you may have a plugin conflict. There are multiple causes that can generate these conflicts, among them are plugin developers not loading the libraries properly or other related bugs. Once you’ve identified a plugin generating a conflict it would be a good idea to contact the plugin author and let him know about it.
The simplest way to debug this issue is to:
- disable all plugins except for Google Analytics Dashboard for WP.
- enable one plugin at the time and check Google Analytics -> General Settings at each step.
- when the Google Analytics -> General Settings screen gets empty again or a fatal error is thrown you’ve identified the conflicting plugin.
You can also check your PHP error log and try to find the conflict based on errors thrown there.